999 bd Privacy Policy
This document clearly explains how your personal information is collected, why it is stored, and under what circumstances it may be shared with third parties.
Introduction and Scope of Application
This privacy policy applies to all users of the 999 bd platform. When you visit our website, create an account, make a deposit, or use any of our services, certain information is collected from you. This document has been prepared in English for users in Bangladesh and forms part of a legally binding agreement.
This policy serves as a supplementary document to our Terms and Conditions. Reading both documents together will give you a complete picture of your relationship with 999 bd. If you do not agree to this policy, you will not be able to use our services.
Important: This policy may change from time to time. If there are significant changes, we will send a notice to your registered email. You are advised to review this page regularly.
Types of Information Collected
999 bd collects different types of information at various stages. This information comes from three main sources — what you provide directly, what our system collects automatically, and what is verified through third parties.
Personally Identifiable Information
At the time of account registration, you provide the following information:
- Full name and date of birth (for age verification)
- Mobile number and email address
- National ID or passport number (where required)
- Residential address in Bangladesh
- Preferred payment method details (bKash, Nagad, Rocket, Upay or bank account number)
Automatically Collected Information
While you use the platform, our servers automatically collect certain technical information:
- IP address and device type
- Browser information and operating system
- Start and end time of each session
- Pages visited and click patterns
- Cookie and local storage data
Financial Transaction Information
A record of every deposit and withdrawal transaction is stored in our system. This includes the transaction date, amount, last four digits of the payment method, and the associated reference number. Full card numbers or PINs are never stored on our servers.
Purpose of Information Use
Collected information is used only for the purposes listed below. Your information is never sold to any commercial third party.
Account Management
Your registration information is essential for providing basic services such as creating and verifying accounts, ensuring login security, and handling password resets.
Payment Processing
Financial information is required to process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfers.
Customer Support
Your account and transaction information needs to be accessed in order to provide support via live chat or email. Proper support is not possible without this information.
Fraud Prevention
Transaction and login patterns are analysed to protect against unauthorised access, account hacking, and money laundering.
Relevant Communications
Email or SMS is used to notify you about new bonus offers, promotions, or changes to services. You can opt out of these notifications at any time.
Platform Improvement
By analysing user behaviour, we continuously improve the platform's design, game selection, and payment process.
Sharing Information with Third Parties
999 bd never sells your personal information. However, in certain circumstances, limited information may be shared with third parties.
Payment Processing Institutions
To complete your financial transactions, we exchange the minimum necessary information with recognised payment gateways and mobile banking providers in Bangladesh (bKash, Nagad, Rocket, Upay). These institutions follow their own privacy policies.
Game Software Providers
Software from Evolution, Pragmatic Play, PG Soft, JILI, Spribe, and other game studios runs on our platform. While you play, the relevant studio may access session data for technical reasons, but your full personal profile is not shared with them.
Legal Obligations
If 999 bd is required to provide information under applicable Bangladeshi law or a judicial order, it will comply with that legal demand. Where legally possible, we will attempt to notify you in advance.
To be clear: Your information is never transferred to advertisers, marketing agencies, or any non-operational third party.
Cookies and Tracking Technology
Our platform uses cookies and similar technologies. These are stored as small files on your device and make your subsequent visits easier.
Essential Cookies
These cookies are essential for maintaining login sessions, verifying security tokens, and saving form data. Without them, the platform will not function properly.
Analytical Cookies
Anonymous analytical data is collected to understand which pages users visit most, where they encounter problems, and how they navigate. Your identity is not revealed in this analysis.
Preference Cookies
Your language preference, theme settings, and last-played game are saved to make your experience easier on subsequent visits.
You can block or delete cookies from your browser settings. However, the quality of some services may be reduced as a result.
Data Retention Period
We do not retain any information longer than necessary. Different retention policies apply to different types of information:
Active Account Information
All information is retained while your account remains active. After a request to close your account, all data except essential financial records is securely deleted.
Transaction Records
Under Bangladesh's financial record-keeping regulations, it is legally required to retain financial transaction data for a specified period even after an account is closed.
Inactive Accounts
If there are no transactions or logins for an extended period (generally 24 months), the account is considered inactive. In this case, we send a notice by email and inform you of the next steps.
Data Security Measures
999 bd treats the security of your information as its highest priority. Multiple layers of security are in place following industry best practices.
All data transmission is secured via SSL encryption. Stored sensitive data is kept in encrypted format. System access is strictly controlled and only authorised staff can view specific information. Regular security audits and vulnerability assessments are conducted. An automatic alert system activates if unusual login patterns or transactions are detected.
Your Rights and Choices
As a user of 999 bd, you have certain rights over your own information. Contact our support team to exercise these rights.
Right to Access Information
You may request to know what information we have stored about you. Upon a verifiable request, the information will be provided within a specified timeframe.
Right to Correct Information
If your account contains incorrect or outdated information, you can have it corrected. Some changes may require re-verification of your identity.
Request to Delete Information
When closing your account, you may request that your personal information be deleted. All data except that which must be retained due to legal obligations will be deleted. For more details on fair play and user safety, please read our Responsible Gaming guidelines.
Right to Opt Out of Communications
To opt out of promotional emails or SMS, use the "Unsubscribe" link at the bottom of each message or let our support team know. However, it is not possible to stop urgent account-related notices from being sent.
Protection of Minors' Information
Age Restriction: 999 bd is for persons aged 21 or above only. We verify age at registration to ensure no information is collected from minors.
If we become aware that a minor has created an account using false information, that account will be closed immediately and the associated data will be deleted. If a guardian becomes aware of their child's account, please notify our support team. To learn more about 999 bd and how it operates, read About Us.
Policy Changes and Notifications
999 bd reserves the right to revise this privacy policy as needed. You will be notified in different ways depending on the nature and significance of the change:
- For significant changes, a notice will be sent directly to your registered email
- Notice will be given at least 7 days before the date of the change
- The "Last Revised" date at the top of this page will always be kept up to date
- Continued use of the platform after a policy change will be considered acceptance of the revised policy
For answers to common questions, you can visit our FAQ section, where common questions about privacy and accounts are answered in plain language.
Contact and Complaint Resolution
For any questions, requests, or complaints regarding this privacy policy, please contact our support team. We provide support in both Bengali and English, 24 hours a day, 7 days a week.