For players aged 21 and above

999 bd's commitment to responsible gaming

Sports betting and casino gaming are a form of entertainment — but when they go out of control, the consequences can be serious. 999 bd believes that ensuring a safe environment for every player is the highest priority.

Safe Environment Self-Exclusion Deposit Limits 24/7 Support
Introduction

Age limit and responsible gaming

999 bd is only for individuals aged 21 and above.

The 21+ age limit is strictly enforced

All 999 bd services — casino games, slots, cricket betting, and any form of wagering — are only for registered users aged 21 and above. If you know someone under this age limit is using an account, please inform our support team.

Betting and online gaming are primarily a form of entertainment. Placing a bet on a cricket match with friends or spending some time on slot games is a normal hobby for many people. However, when control over the amount and time spent playing is lost — when there is a tendency to bet more to recover losses, or when it begins to affect family and financial life — it is no longer just entertainment.

999 bd believes that a responsible player sets their own limits and does not hesitate to seek help when needed. That is why we provide multiple self-limit tools and support options — so every user can play within a safe boundary of their choosing.

Our Terms and Conditions page covers gaming-related restrictions and user rights in detail. To learn how any account and personal information is kept secure, read our Privacy Policy.

Remember — there is no guarantee of winning. Only bet what you can afford to lose without it affecting your daily life. Never treat betting as a source of income.

Control Tools

Self-limit and account management tools

You can activate any of the tools below through 999 bd support.

Deposit Limit

Restrict how much you deposit on a daily, weekly, or monthly basis. Once a limit is set, it takes effect immediately; increasing it requires a waiting period.

Deposit Control

Cooling-Off Period

Temporarily suspend betting activity on your account for a set period (from 1 day up to 6 weeks). You can still log in during this time, but no bets can be placed.

Temporary Break

Self-Exclusion

If you need a long-term break, request self-exclusion. Your account can be closed for a minimum of six months up to permanently. No promotional messages will be sent during this period.

Permanent Break

Session Time Limit

Set a maximum duration for uninterrupted gaming sessions. When the time is up, an automatic alert will appear and the session will end.

Time Control

Betting History Review

You can view your account's complete transaction and betting history at any time. This is important for understanding your own playing patterns.

Transparency

Contact Support

To set, change, or request self-exclusion for any limit, contact 999 bd's 24/7 live chat or email support — assistance is available in both Bengali and English.

24/7 Support

Lowering any limit or activating self-exclusion is immediate — but increasing a limit or lifting an exclusion only takes effect after a waiting period. This is intentional, to protect against decisions made in the heat of the moment.

Stay Alert

Warning signs of problem gambling

If you notice any of the signs below, it is better not to delay seeking help.

  • You find yourself repeatedly betting more to try to recover losses.
  • You feel restless, irritable, or uncomfortable when not betting.
  • You are hiding your betting habits from family or friends.
  • You are betting with money meant for living expenses or savings.
  • You have tried to stop gambling repeatedly but have not been able to.
  • You are prioritising betting over sleep, eating, or work.
  • You are taking on debt or facing financial hardship because of betting.
  • You cannot stop thinking about gambling.

If even one of the signs above applies to you or someone close to you, it is better not to ignore it. Activate self-exclusion on your account and talk to someone you trust. For more information, read our FAQ, which answers common questions about responsible gaming.

Get Help

Where to find help

You are not alone in dealing with problem gambling — support is available through several channels.

999 bd Live Chat and Email Support

Our support team is available seven days a week, twenty-four hours a day in both Bengali and English. You can talk to us about account limits, self-exclusion, or any concern you may have.

Family and Close Ones

Telling someone you trust about your situation is often the first and most important step. A family member or friend can stay by your side and help you make decisions.

  • Talk openly
  • Share your fears and concerns
  • Join a support group

Professional Advice

A mental health professional or counsellor can provide effective support in overcoming problem gambling. In Bangladesh, this type of counselling is available at mental health centres and hospitals.

  • Consult a mental health specialist
  • Contact the psychiatry department of a nearby hospital
  • Look for group therapy options
Our Commitment

999 bd's commitments and responsibilities

Platform policies and measures taken to protect every user.

Minor Protection

Age verification is mandatory at registration. No one under 21 years of age can open an account.

Self-Exclusion List

Users who request self-exclusion will no longer receive any promotional messages or bonus offers.

Responsible Advertising

999 bd's advertising and promotions do not target minors or vulnerable individuals.

Data Protection

Every user's personal information is kept secure through SSL encryption and strict data protection policies.

FAQ

Responsible Gaming FAQ

Answers to common questions about responsible gaming.

Contact 999 bd's 24/7 live chat or email support and submit a self-exclusion request. The support team will confirm your preferred duration (minimum six months up to permanent) and close your account. No promotional messages will be sent during the exclusion period.

Yes, lowering a deposit limit or setting a new one takes effect immediately. However, a request to increase a limit will only take effect after a set waiting period — this is an intentional safeguard.

You can log in during a cooling-off period, but no betting or gaming activity will be permitted. During this time you can view your transaction history and contact support. Once the period ends, your account will automatically return to its previous state.

Try talking to them directly and without judgment first. If they are a 999 bd user, you can notify our support team — we can help take the necessary steps. You should also encourage them to seek professional counselling.

Yes, health experts recognise problem gambling as a behavioural addiction. It is not a character weakness — it is a condition that can improve with the right support and treatment. A professional counsellor can help effectively.

No. While self-exclusion is active, 999 bd will not send any promotional emails, bonus offers, or marketing messages. There is no way to reactivate the account before the exclusion period ends.
Read More

Related Pages

Terms and Conditions

Complete information on account use, betting policy, and user rights.

Read Terms and Conditions

Privacy Policy

Find out how your personal information is collected and kept secure.

Read Privacy Policy

About Us

An introduction to the 999 bd platform, its values, and its commitments to users.

Learn about us

FAQ

Answers to common questions about deposits, withdrawals, accounts, and gaming.

View all FAQs